Skip to main content

Mindtree Wins 2019 ISG Star of Excellence Award

Company recognized by enterprise customers for highest quality of service and experience

New Delhi – October 23, 2019 – Mindtree, a global technology services and digital transformation company, has been named the winner of the 2019 ISG Star of Excellence Award™, the industry’s first and only recognition program that ranks providers on the quality of their services based on direct feedback from enterprise clients.

Mindtree achieved the highest cumulative client experience score for the quality of its core technology services. In addition to this global award, Mindtree also ranked second in the Emerging Tech category, was recognized as the regional winner in North America and Asia Pacific, as well as for achieving the top score for its application development and maintenance (ADM) services.

“The most powerful assessment of Mindtree’s effectiveness as a strategic partner comes directly from our clients, and that’s what makes the ISG Star of Excellence recognition special and gratifying,” said Debashis Chatterjee, MD & CEO of Mindtree. “Mindtree is delivering technology solutions that are clearly driving business impact for clients. This recognition speaks directly to our client-centric approach to innovation, technology and end-user collaboration.”

Mindtree’s overall key strengths cited by customers include:

  • People and Collaboration – Mindtree demonstrates a broad and niche understanding of business that enables them to work seamlessly with suppliers in the ecosystem and be proactive in identifying and solving issues. Responsiveness, capability of personnel and organizational culture alignment were also core factors.
  • Innovating and Execution – Mindtree leverages broad experience to provide value beyond scope and solve business challenges through innovation. Mindtree successfully executes on innovation ideas, delivers on expectations and provides continuous improvement support.
  • Customer Loyalty – Mindtree ranked highest in customer loyalty driven by the large proportion of participants (63%) considered loyal enthusiasts who will keep buying and referring others.
  • Strategic Partners – More than half of participants viewed their relationship with Mindtree as strategic in nature, as either a Business Partner (33%) or trusted Technology Advisor (29%).

“ISG is delighted to name Mindtree the overall winner of the 2019 ISG Star of Excellence Award for core technology services,” said Andrea Murray, partner, ISG Performex™, the firm’s user experience and business relationship research service. “This independently verified recognition is well earned and reinforces Mindtree’s position among the top echelon of providers in the $100-billion-plus global sourcing industry.”

Through its “Voice of the Customer” study, ISG surveyed more than 1,400 enterprise customers to obtain their feedback on providers’ service quality. The enterprise respondents all have direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility.

Respondents were asked to provide their feedback across eight broad categories of service quality: collaboration, execution, governance, teams and innovation (for core technology providers), and incubation, enablement and acceleration (for emerging technology providers). Survey responses were scored mathematically, without interpretation by ISG, to determine the winners.



from Electronics Maker https://ift.tt/2BzOILY

Comments

Popular posts from this blog

TE Connectivity Announced Ultra Small Spring Fingers

TE Connectivity (TE)’snew ultra small spring fingers have one of the smallest footprints in the market to save valuable PCB space, allowing for use in a broad range of applications with space constraints across various industries.TE’s ultra small spring fingerscan save valuable PCB space with one of the smallest footprints in the market. Closed-loop contact design ensures reliable connection to the PCB, better normal force and higher current capacity (1.5A). Robust side wall minimizes over- compression. Special anti-lifting design can improve assembly e ciency by locking the tip of the contact within the sidewall of the spring  nger, which helps prevent the contact from getting caught on an operator’s glove during assembly. Pick-and-place area supports auto-assembly processes. It also offered in different heights and styles.As an authorized distributor for TE Connectivity, Heilind Asia provides TE’s products and also value added services. Heilind Asia supports both original equipment …

Hanwha TechwinCollects Two NPI Awards for Its Cutting-Edge Modular Mounter and Screen Printer at APEX

Hanwha Techwin Automation Americas, formerly Samsung C&T Automation, today announced that it has received two 2019 NPI Awards in the categories of Component Placement – High-Speed for its HM520 Cutting-Edge Modular Mounter and Screen/Stencil Printing for the ESE US-2000XF. The awards were presented to the company during a Tuesday, Jan. 29, 2019 ceremony that took place at the San Diego Convention Center during the IPC APEX EXPO.With the HM520 Modular Mounter, actual productivity is highest among machines of the same class and is optimized to high quality production. The system configures a flexible production line by applying a modular head and various production modes. The HM520 realizes unmanned, non-stop, and zero-defect production using the Smart Factory S/W Solution.The high performance HM520 offers a compact foot print, auto-calibrating maintenance free feeders, and modular heads. The HS(High Speed) Head offers a 20 Spindle x 2 Gantry, 80,000 CPH, ±25 μm @ Cpk ≥ 1.0, 0201 ~ …

Siemens partners with TIES, a Chinese R&D Center to develop new technologies for electric vehicle batteries

Advanced Battery Technology Innovation Center (ABTIC) is initiated jointly by Tianmu Lake Institute of Advanced Energy Storage and Siemens to develop advanced battery technologies and help bring them to volume productionABTIC aims to develop and provide digital solutions for production chains and innovation chains on next generation batteriesSiemens Digital Industries Software has partnered with Tianmu Lake Institute of Advanced Energy Storage Technologies (TIES), a major Chinese energy storage research and development center, to build an Advanced Battery Technology Innovation Center. The Innovation Center, to be located at the 500 million-yuan, 51,000 square meter TIES facility in Liyang, China, will be dedicated to transforming and upgrading the advanced battery industry, including nurturing advanced battery technology research and development, and the development and introduction of high-end talents in this growing area.The Innovation Center will provide the advanced battery innova…